Shipping policy

تم إعداد وتخصيص سياسة الشحن (Shipping Policy) بالكامل لعلامتك التجارية Mayra Brand لتناسب البيع في بلجيكا، هولندا، ودول الاتحاد الأوروبي، مع الاعتماد على عنوان شركتك الرسمي وبريدك الإلكتروني.

يمكنك نسخ النص التالي كاملاً ووضعه في خانة Shipping Policy داخل لوحة تحكم Shopify (Settings > Policies):

Shipping Policy

Thank you for shopping at Mayra Brand! Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

All orders are processed within 1 to 2 business days (excluding weekends and public holidays) after receiving your order confirmation email.
You will receive a secondary notification once your order has been shipped along with a tracking number.

2. Shipping Rates & Delivery Estimates

We ship locally within Belgium, to the Netherlands, and across the European Union (EU). Shipping charges for your order will be calculated and displayed at checkout.

Belgium & Netherlands:
- Standard Shipping: 2 - 4 business days | €4.95 (Free on orders over €50)
Rest of the European Union (EU):
- Standard Shipping: 4 - 8 business days | €9.95 (Free on orders over €100)

Please note: Delivery times are estimates provided by carrier services and cannot be guaranteed.

3. How Do I Check the Status of My Order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available on the carrier's system.

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at contact@mayrabrand.be with your name and order number, and we will look into it for you.

4. Shipping to P.O. Boxes

Some logistics carriers do not support shipping to P.O. Boxes. Please provide a standard residential or business physical address during checkout to avoid delivery delays.

5. Customs, Duties, and Taxes (Outside the EU)

For orders shipped within the European Union, no additional customs fees or import duties apply.

If shipping outside the EU, Mayra Brand is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

6. Damaged or Lost Packages

If your order arrives damaged, please contact us immediately at contact@mayrabrand.be. Please save all packaging materials and damaged goods before filing a claim, and include clear photos of the damaged items and box in your email so we can process a replacement or refund promptly.